What does a receptionist do?
Receptionists provide a friendly and multi-faceted service around the office. As their responsibilities can often see them working in many different aspects of the business, receptionists have to be consummate multitaskers. For the most part, daily duties will include: handling customer enquiries, providing assistance to other staff, administrative support, data entry and providing a welcoming face to those who approach the premises.
- Handling lines of communication between clients and staff
- Data entry and administrative duties
- Taking phone and email messages
- Generating staff bulletins and updates
What skills do I need to be a receptionist?
Receptionists tend to possess immaculate people skills, being able to communicate, listen, take notes and assist while maintaining a polite and helpful demeanour. The contact and communication a receptionist has with clients is important in maintaining a positive impression of the company. The ability to multitask is a highly valuable trait in a receptionist; it’s required to meet the everyday demands of a bustling office space.
- Consistently polite manner
- Eagerness to lend assistance
- Ability to multitask
- Friendly demeanour
- Able to work independently
Working as a receptionist will give you a unique insight into the daily functioning of a business. You can adapt the skills you learn as a receptionist to take on a specialisation that you are interested in. With the right experience and qualifications there are many career options available.