In a nutshell
Connecting with customers and understanding their needs is crucial to the success of any business. This Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute gives you the skills and knowledge to communicate with customers effectively.
Delivered 100% online, this course will dive into how to deliver and monitor a service to customers; participate in sustainable work practices; apply critical thinking skills in a team environment; maintain business to business relationships, and more.
So if you’re a people-person who’s driven to connect with your customers, then this Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute can help you develop your natural skills and prepare for a promising career.
What you’ll need
There are no prerequisites for this course - anyone can apply!
In this business course, the subjects you may study include:
- BSBPEF201 - Support personal wellbeing in the workplace
- BSBSUS211 - Participate in sustainable work
- BSBWHS311 - Use inclusive work practices
- BSBWHS311 - Assist with maintaining workplace safety
- BSBXCM301 - Engage in workplace communication
- BSBCRT311 - Apply critical thinking skills in a team
- BSBPEF301 - Organise personal work priorities
- BSBWRT311 - Write simple documents
- BSBOPS304 - Deliver and monitor a service to customers
- BSBXDB301 - Respond to the service needs of customers and clients with disability
- SIRXCEG005 - Maintain business to business relationships
- BSBOPS305 - Process customer complaints
Why MCI Institute?
Courses in Accounting, Business, Leadership, WHS and more, MCI Institute can get you recognised in it all!
MCI is an award-winning, education provider, proudly taking home 30 awards in the last 15 years, including placing on the 2018 AFR Most Innovative Companies List. They make education within your reach through supported online delivery so you can study anywhere, anytime, to achieve your career goals.
With close ties to corporate Australia, MCI strive for success and strive to help their students succeed by maintaining the only the highest international education standards.
Even though you’re studying online, you’re never alone with MCI Institute! They offer students access to support teams who will make sure you’re on track with your studies and your wellbeing is in-check. From time management tips to how to increase motivation and even nutritional tips, MCI’s online support program will help you stay on track every step of the way to graduation day.