Certificate III in Business (Customer Engagement)

Connecting with customers and understanding their needs is crucial to the success of any business. This Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute gives you the skills and knowledge to communicate with customers effectively.

Delivered 100% online, this course will dive into how to deliver and monitor a service to customers; participate in sustainable work practices; apply critical thinking skills in a team environment; maintain business to business relationships, and more. 

So if you're a people-person who's driven to connect with your customers, then this Certificate III in Business (Customer Engagement) (BSB30120) from MCI Institute can help you develop your natural skills and prepare for a promising career. 

BSB30120 MCI Institute Career FAQs
  • Awarded by

    MCI Institute (RTO 91088)

  • Qualification

    Certificate III

  • Study mode

    Online

  • Payment options

    Payment planUpfront payment

  • Duration

    Self-paced; up to 12 months

  • Start date

    Enquire now for upcoming start dates

  • Course fee

    Price may vary

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.