Certificate III in Customer Engagement

Connecting with customers and understanding their needs is crucial to the success of any business. This Certificate III in Customer Engagement (BSB30215) from MCI Institute gives you the skills and knowledge to communicate with customers effectively.

If you're motivated to get the most out of your career, this course will help you to understand how to deliver excellent service, operate a range of information systems, develop product and service knowledge and adhere to key performance indicators.

An excellent way to cement your skills before you start working, this flexible online course allows you to fit in study around your work, lifestyle and home engagements. Why wait to get ahead in your career? Enrol now and start studying today!

BSB30215 MCI Institute Career FAQs
  • Awarded by

    MCI Institute (RTO 91088)

  • Qualification

    Certificate III

  • Study mode


  • Payment options

    Payment planUpfront payment

  • Duration

    Self-paced, 12 months

  • Start date

    Enquire now for upcoming start dates

  • Course fee

    Price may vary

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.