Certificate IV in Customer Engagement

Ready to push yourself further and take on professional challenges? This online Certificate IV in Customer Engagement (BSB40315) from MCI Institute develops your leadership skills, preparing you to take on more senior customer service roles.

Customer experience can make or break a business, so it's important to employers that they hire candidates with the right credentials. This qualification equips you with the skills to handle complex customer enquiries, analyse customer behaviour and lead a sales team.

Learning online lets you take your studies anywhere and fit them around your other commitments. Start studying today for the job you want without having to give up your work or social life.

BSB40315 MCI Institute Career FAQs
  • Awarded by

    MCI Institute (RTO 91088)

  • Qualification

    Certificate IV

  • Study mode

    Online

  • Payment options

    Payment planUpfront payment

  • Duration

    Self-paced; 12 months

  • Start date

    Enquire now for upcoming start dates

  • Course fee

    Price may vary

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.