In a nutshell
This online CHC52015 Diploma of Community Services course, offered through Open Colleges is a nationally recognised accreditation that will qualify you to work in the community services sector.
The course has a strong focus on equipping students with advocacy and case management skills, enabling them to work with a variety of complex clients and cases. Through the course’s comprehensive syllabus, students will be given a mix of theoretical and practical skills. Students will learn how to support community leadership, provide intervention strategies for clients with mental health and drug issues, and identify children at risk.
While content of this course is mostly delivered online, in SA you will need to attend campus one day per week and if in WA, two days per week.
The structured workplace learning component will also give students the opportunity to gain valuable on-the-job training. Upon completion of the course, graduates will be able to work in roles such as social welfare worker, case manager and family services coordinator.
What you’ll need
To be eligible for this course you must:
- Be an Australian citizen or have a permanent humanitarian visa or certain temporary visas with study rights; AND
- Reside in South Australia or Western Australia; AND
- Complete an online test to assess your Language, Literacy and Numeracy (LLN) skills; AND
- Have successfully completed Year 12; OR
- Have successfully completed a nationally recognised training qualification at certificate IV or higher; OR
- Achievement of a minimum Exit Level 3 in each of Numeracy and Reading in the Core Skills Profile for Adults (CSPA) (formal test report required); AND
- Be at least 18 years old.
Subject summary
In this community services course, the subjects you may study include:
- CHCDIV003 - Manage and promote diversity
- CHCCOM003 - Develop workplace communication strategies
- CHCLEG003 - Manage legal and ethical compliance
- CHCMGT005 - Facilitate workplace debriefing and support processes
- CHCCSM005 - Develop, facilitate and review all aspects of case management
- CHCDEV001 - Confirm client developmental status
- CHCCCS007 - Develop and implement service programs
- CHCDEV002 - Analyse impacts of sociological factors on clients in community work and services
- HLTWHS004 - Manage work health and safety
- HLTAID011 - Provide First Aid
- CHCPRT001 - Identify and respond to children and young people at risk
- CHCCSL001 - Establish and confirm the counselling relationship
- CHCPRP003 - Reflect on and improve own professional practice
- CHCCSM006 - Provide case management supervision
- BSBFIM501 - Manage budgets and financial plans
- BSBPMG522 - Undertake project work
Why Open Colleges?

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Open Colleges has been helping Australians realise their potential for over 125 years, and they're now one of Australia's leaders in online education. In the last decade alone, they've helped over 450,000 students gain the skills to launch, change or take the next step in their careers.
The common misconception is that studying online means that you’re studying alone, but at Open Colleges, they take great pride in the superior support provided to their students. They make it easy for you to get support when you need it with their student support team available Monday to Friday via email, phone and Live Chat and on the weekends, via Live Chat (when available). They’re here, in tandem with trainers and assessors, to make sure you’re supported the whole way through your course, from the time you enrol right through to your graduation.
Campus locations
This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations: