In a nutshell
Build dedicated skills for customer-facing work with this innovative Graduate Certificate in Customer Success Management course from RMIT Online.
Designed for students with no prior experience in client-facing roles, this first-of-its-kind course provides the foundation concepts and skills for one of Australia’s fastest-growing emerging career options. In this course, you’ll build the skills required to retain, engage and manage customers, and develop insight into client value, trends and opportunities.
Grounded in marketing, data and business strategy, this qualification equips students with the skills to analyse customer behaviour, develop communication and engagement strategies, and design client experiences. You’ll graduate from this qualification prepared to work in roles that maximise your business’ engagement with its customers.
This Graduate Certificate in Customer Success Management contains three core program courses, and the choice of one from two optional courses. See our Subjects section for more info or enquire about a course brochure.
If you’re interested in working with people and want industry-leading skills for a growing new field, this qualification is your next career step.
What you’ll need
To be eligible to study this course, applicants must have an Australian bachelor's degree or equivalent in any discipline.
Students without a bachelor's degree but with a minimum of five years' full-time work experience may also be considered for this course.
- Customer value strategy
- Customer solution and value analytics
- Customer relationships and influencing stakeholders
Elective — choose from either:
- Digital leadership and customer experience strategy and design
- Digital leadership and digital delivery with Agile
Why RMIT Online?
Looking for a world-class education experience that you can receive from the comfort of your own home? Turn to RMIT Online!
Check out their range of online degrees or upskill faster with a short course and prepare to excel your career. With RMIT Online, you’ll build real-world skills, work closely with their respected industry partners and get the knowledge to transform your career. Being RMIT accredited means you’ll be recognised by one of the most innovative and respected technology institutions in Australia.
Studying online doesn’t mean you have to go through the learning journey solo. When you study with RMIT Online you’ll be connected with a support team and a global network of industry experts, academics and peers, who will help you every step of the way. Whether you have a technical issue, feel bogged down and need someone to talk to or struggling with an assignment - they’ve got the right people to help get you to where you want to be.