In a nutshell
This Certificate IV in Information Technology (Support) (ICT40215) course, offered online by Upskilled, will give you the technical skills and ICT training to be able to support clients and deliver strong IT competencies.
You will gain a strong foundational understanding in information technology and learn how to utilise these skills to provide effective services within a range of ICT contexts.
What you’ll need
Anyone can apply, however, it is recommended that you use the following pathways:
- Achieved Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent; OR
- Demonstrated vocational experience in a range of support-related work environments in software programming, application programming, web development, or similar
In this IT support course, the units of competency you will study include:
- BSBWHS304 – Participate effectively in WHS communication and consultative processes
- BSBSUS401 – Implement and monitor environmentally sustainable work practices
- ICTICT202 – Work and communicate effectively in an ICT environment
- ICTICT401 – Determine and confirm client business requirements
- ICTICT418 – Contribute to copyright, ethics and privacy in an ICT environment
- ICTNWK401 – Install and manage a server
- ICTNWK402 – Install and configure virtual machines for sustainable ICT
- ICTNWK410 – Install hardware to a network
- ICTNWK411 – Deploy software to networked computers
- ICTNWK412 – Create network documentation
- ICTICT404 – Use online learning tools
- ICTICT405 – Develop detailed technical design
- ICTICT408 – Create technical documentation
- ICTICT413 – Relate to clients on a business level
- ICTSAS410 – Identify and resolve client ICT problems
- ICTWEB420 – Write content for web pages
- ICTWEB414 – Design simple web page layouts
- ICTWEB429 – Create a markup language document to specification
- ICTWEB403 – Transfer content to a website using commercial packages
- ICTWEB405 – Monitor traffic and compile website traffic reports
Upskilled may make changes to this course from time to time to reflect changes introduced to the relevant Training Package or meet other regulatory requirements.
Upskilled is a leading Registered Training Organisation (RTO) that delivers innovative, effective and efficient vocational education, training and short courses for working professionals, job seekers and school leavers. As one of the largest RTOs in Australia, Upskilled partners with businesses and career-minded individuals to achieve amazing outcomes. Choose from over 100 qualifications across more than 20 disciplines and start chasing your dream career today. With Upskilled, you're qualifying for tomorrow!
As a student of Upskilled you will have access to continued support, advice and guidance from your online trainer via phone or email. Your trainer will give you valuable feedback on your assessments and help you with your course material. Additional support with your study is also available during out-of-work hours via phone or Skype.