In a nutshell
Service Designers aim to create seamless and efficient service experiences. They holistically look at multichannel customer interactions with your brand. This also involves organising behind-the-scenes resources that enable your service to be delivered – your employees, processes and systems.
This intensive, 100% online Service Design: Elevate course from Academy Xi prepares students to understand, refine and create services, and deliver a thoughtful brand experience. You’ll learn how to use essential service design methods, tools and techniques to create a new service experience, or improve an existing one. You’ll also learn how to conduct industry research; create customer journeys, experience maps and service blueprints; and develop effective and powerful pitches and presentations.
Each week focuses on new techniques and tools that can be applied in existing positions or used to begin a new career. You will complete a portfolio project, gain real-world experience and emerge ready to apply service design principles across a range of industries and disciplines.
This Service Design: Elevate course is ideal for professionals including but not limited to:
- Anyone working in a service-oriented role like customer service, financial services, public service, etc. who wants to make better use of their organisation’s resources and improve service delivery
- Professionals working in adjacent disciplines like UX, CX or Business Design and looking to expand their skill set and boost career prospects
- Entrepreneurs and small business owners who want to set their business apart by offering exceptional service delivery
- Anyone who wants to learn practical Service Design skills that they can apply right away
What you’ll need
There are no formal prerequisites for this course, anyone can enrol.
While completing this Service Design: Elevate course from Academy Xi, you will cover the following modules:
- Module 1 - Intro to Service Design
- Module 2 - Design brief and project scoping
- Module 3 - Planning and conducting research
- Module 4 - Making sense of data
- Module 5 - Creating a service blueprint
- Module 6 - Ideation, aligning & envisioning
- Module 7 - Prototyping
- Module 8 - Testing and experimentation
- Module 9 - Roadmapping the future
- Module 10 - Selling it
Why Academy Xi?
Get up to speed with some of the most in-demand skills when you study with Academy Xi and prepare to design a brighter future!
Boost your knowledge in all things digital and tech when you study online. From to Cyber Security to Graphic Design, UX and Data Analytics... their entire suite of courses are led by industry leaders and aim to give you the best head start.
Whether you’re a beginner or want to brush up on your studies, each session with Academy Xi will unlock new skills and techniques for you to implement right away.
When you join Academy Xi you’ll be part of a team who have a genuine interest in your success. Classes are kept small which means your mentor will have more focus on you.
Gain the confidence, support and knowledge to enter the next chapter of your career with Academy Xi.