In a nutshell
As the digital transformation revolutionises businesses across the planet, the demand for qualified IT service management (ITSM) professionals has skyrocketed. If you wish to take advantage of the created opportunities, then this IT Service Management Professional qualification from Lumify Learn could be an ideal place to start.
Whether you’re a seasoned pro or a newcomer to the industry, this course will help you by providing with the insight into strategic IT management with a focus on delivering value to customers. It covers all the processes and procedures that fall under the IT umbrella, from incident resolution to the implementation, management and operations of hardware and software.
The course will introduce you to IT Infrastructure Library® (ITIL®) and prepare you to take the ITIL® 4 Foundation Certificate exam, eBook and exam voucher included.
By enrolling in the course, you will also be eligible to take part in the Industry Partner Program, where we connect you with those recruiting for front-line roles in the market.
What you’ll need
While there are no prerequisites for the course, you will need to have access to a laptop or desktop computer with a reliable internet connection.
While completing the IT Service Management Professional qualification from Lumify Learn, you will cover the following subjects:
- Overview of Service Management and the introduction to Information Technology Infrastructure Library® (ITIL®).
- Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.
- The guiding principles of ITIL® 4.
- The four dimensions of Service Management.
- Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.
Why Lumify Learn?
Want to make your mark in the Information, Communications & Technology (ICT) industry? Looking for a qualification that’ll get you workplace ready? Need to build to right future-focus skills? Study with confidence when you study an ICT course with Lumify Learn.
With innovative online courses in web development, information technology and more, Lumify Learn offers you industry-recognised training that’ll give you the confidence and skills to pursue your dream job in this thriving industry.
Lumify Learn is part of the Lumify Group, Australia’s largest provider of corporate IT and process training. As partners of many world-class companies including Microsoft, Google and CISCO, your training will be up-to-date with the latest processes, technology and platforms.
At Lumify Learn, they’re all about making sure you have the resources conquer your study goals and achieve your career aspirations.
Studying online doesn’t mean you have to feel alone. Be led and supported by expert tutors who will share their extensive knowledge from working in the IT field, and gain access to a supportive online community of peers where you can discuss coursework, study tips and assessments.