In a nutshell
If you are a resident of Victoria, Australia, looking to start working in hospitality, or are already working in hospitality and would like to progress your career into supervisory or management positions, then this Customer Service Management qualification from Serve It Up could be an ideal course for you. The campus is located in West Melbourne.
This course will allow you to improve your general hospitality skills such as bar and food and beverage service and wine knowledge, while at the same time teaching you the next level of customer service: how to provide quality service to a range of different customers, tips and tricks to exceed customer expectations in hospitality, how to handle customer complaints and difficult situations and how to set up and manage customer service policy and procedures.
By the end of the course you will be well equipped both to provide exceptional customer service people will remember and handle any situation involving customers that might arise while working in bars, cafés or restaurants.
And you’ll get a bonus RSA (SITHFAB002 Provide responsible service of alcohol) certificate.
This course is government funded through Victoria’s Skills First Funding initiative and eligible students can have a portion of their fees covered by the program. Please enquire to see if you qualify.
What you’ll need
There are no prerequisites for this course, anyone can enrol.
While completing Serve It Up's Customer Service Management course, you will cover the following subjects:
- SITXCCS007 - Enhance customer service experiences
- SITXCCS008 - Develop and manage quality customer service practices
- SITXCOM005 - Manage conflict
- Bonus: SITHFAB002 -Responsible service of alcohol
* This course is superseded & will be transitioned to the new release if not complete by 8th June 2023
Why Serve It Up?
Serve It Up (SIU) is a leading registered training organisation (RTO) that provides professional training services to help individuals and businesses improve their hospitality skills.
The company offers a wide range of training programs, including bar and cocktail training, food and beverage service training, event management training, and customer service training.
These programs are designed to help individuals develop the skills they need to succeed in the hospitality industry, and businesses to improve the performance of their staff and enhance the customer experience.
The training is delivered by experienced hospitality professionals who provide practical, hands-on instruction, and customized training solutions to meet the unique needs of each client.
With a focus on quality and excellence, SIU ensures that all participants receive the training they need to succeed in the competitive hospitality industry.
SIU has 4 state of the art hospitality training rooms in Melbourne, each set-up with a fully operational bar, coffee machines, beer reticulation systems. They operate their own cafe and restaurant on-site called Hunters & Disciples which provides work experience for Serve It Up graduates and placement opportunities.
Serve It Up (SIU) offers a range of training and development programs for students and graduates
looking to start a career in the hospitality industry, including apprenticeships, internships, and work placements. These programs provide students with hands-on experience and practical skills that are essential for success in the hospitality industry.
SIU also provides ongoing support to students throughout their studies and beyond, with access to a team of experienced professionals who offer guidance, advice, and mentorship.
With a strong focus on student success, SIU is dedicated to helping students achieve their goals and succeed in the hospitality industry.
This course can be delivered on campus to provide you with practical training in a face-to-face learning environment. It is available to study at the following locations: