Statement of Attainment in Customer Service

The Statement of Attainment Customer Service SITSS00078, offered by the Canberra Institute of Technology, is a focused skill set designed for individuals seeking to enhance their customer service capabilities. This course provides participants with essential skills and knowledge to communicate effectively and deliver quality service to a diverse range of customers. Emphasising respect and sensitivity, learners will develop the ability to establish rapport, identify customer needs, and address complaints, all while being socially aware of the various cultural backgrounds they may encounter in the workplace.

Comprising two core units, this course equips students with practical skills applicable across the tourism, travel, and hospitality sectors. The units include “Provide service to customers” and “Show social and cultural sensitivity,” both of which are integral to fostering a positive customer experience. The flexible delivery format allows learners to engage with the course material at their own pace through an online platform, followed by practical assessments in a simulated environment or their workplace. This approach not only supports individual learning styles but also prepares participants for real-world applications in customer service roles.

By completing the Statement of Attainment Customer Service SITSS00078, learners gain valuable credits towards further qualifications in hospitality, tourism, and events, making it a strategic step for those looking to advance their careers in these dynamic industries. Enquire to learn more.