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ITIL® 4 Drive Stakeholder

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Location
Online
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Study Mode
Online
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Awarded by
Learning People
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Qualification
Short Courses
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Course Fee
Price may vary
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Duration
20 guided learning hours
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Start Date
Start Anytime
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Payment Options
Payment plan, Upfront payment

About the Course

Career Outcome

Fees

About the Course

The ITIL® 4 Drive Stakeholder course, offered by Learning People, is designed to enhance customer and user experiences within the framework of IT service management. This course provides participants with the knowledge and skills necessary to optimise customer journeys and expectations, ultimately leading to improved service delivery and customer satisfaction. Over a guided study period of 20 hours, learners will engage with key concepts such as designing customer journeys, onboarding practices, and transforming service-level agreements into experience-level agreements. This course is essential for IT professionals seeking to deepen their understanding of IT’s role in business strategy and to achieve the ITIL DSV certification.

As part of the ITIL® 4 framework, the Drive Stakeholder course is one of four required modules for attaining the Managing Professional designation. Participants will benefit from a comprehensive assessment that includes a 90-minute exam, ensuring they are well-prepared to apply their knowledge in real-world scenarios. With a focus on current best practices and industry standards, this course equips individuals to drive business value and expand their career prospects in the ever-evolving landscape of IT service management. Enquire to learn more.

To be eligible to study this course, applicants must hold a ITIL® v4 Foundation certification.

In this ITIL® 4 Drive Stakeholder course, the subjects you may study include:

  • Customer journey
  • Designing the customer journey
  • Engage – Part one and Part two
  • Offer – Part one and Part two
  • Agree
  • Onboarding practices
  • Co-create – Part one and Part two
  • Realise
  • Realise – Practices

Learning People is an international training provider operating across Australia, New Zealand, and the UK specialising in flexible, career-focused online courses in tech, cyber security, IT, data, cloud, software development, and project management. They offer industry-recognised certifications, award-winning StudentCareTM, and expert career advice services designed to help people upskill, change careers, and progress into in-demand roles.

Having already supported over 50,000 students worldwide, Learning People emphasises practical training that teaches the skills employers are actually looking for, leading to strong student outcomes and high employment rates. They offer premium support to learners from enrolment through to job readiness, employment, and long-term career growth.