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ITIL® v4 Foundation
About the Course
Career Outcome
Fees
About the Course
The ITIL® v4 Foundation course, offered by Learning People, is designed for individuals keen to enhance their understanding of IT service management within a business context. This entry-level course introduces participants to the ITIL® framework, equipping them with essential skills to optimise IT processes and improve service delivery. By exploring key concepts such as the service value system, continual improvement, and various ITIL® practices, learners will gain a comprehensive foundation that is globally recognised and valued in the IT industry.
Throughout the course, participants will engage with a variety of learning materials, including eBooks and video lessons, and will have access to expert support and mentoring. The course culminates in a 60-minute online exam, allowing learners to demonstrate their understanding and earn a digital certification upon successful completion. This certification not only validates their knowledge but also positions them favourably for career advancement in roles such as IT Project Coordinator, Service Desk Manager, and IT Operations Manager. Enquire to learn more.
There are no formal prerequisites for this course.
In this ITIL® v4 Foundation course, the subjects you may study include:
- Introduction and overview
- Service value system
- Introduction to practices
- Continual improvement
- Change control
- Incident management
- Service request management
- Service desk
- Service level management
- Purpose of 11 practices and some definitions
- Introduction to seven key practices in detail
- Four dimensions of service management
- Key concepts of service management
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