Accredited courses from leading Australian universities, TAFEs and colleges
Certificate III in Business (Customer Engagement)
BSB30120
About the Course
Career Outcome
Fees
About the Course
The BSB30120 Certificate III in Business (Customer Engagement) offered by Open Colleges is designed to equip individuals with the essential skills and knowledge required to excel in customer-focused roles within various business environments. This course covers key learning areas such as effective communication, customer service strategies, and the use of technology to enhance customer engagement. Participants will gain practical insights into managing customer relationships and understanding customer needs, which are vital for fostering loyalty and satisfaction in any organisation.
Throughout the course, learners will explore the principles of business operations, including how to work collaboratively in a team and contribute to a positive workplace culture. The curriculum is tailored to reflect current industry practices, ensuring that students are well-prepared to meet the demands of the evolving business landscape. By engaging with real-world scenarios and case studies, participants will develop a comprehensive understanding of customer engagement strategies that can be applied in their careers.
This qualification not only enhances professional skills but also opens pathways for further education and career advancement in the business sector. With a focus on practical application and industry relevance, the BSB30120 Certificate III in Business (Customer Engagement) is an ideal choice for those looking to make a significant impact in their professional journey. Enquire to learn more.
Please note: This is a fee-for-service course, it is not government funded
What you’ll need
What you’ll need
There are mandatory entry requirements for enrolling in this course.
It is recommended that students:
- Are 18 years old (note students under 18 will need permission from a parent or guardian to enrol)
- Have access to a modern computer with video / audio playback capabilities and high-speed internet
- Have access to Microsoft Office or equivalent
- Have basic computing skills, including ability to make a short video
- Have access to a digital video recording device to save and upload video/image files to OpenSpace, e.g., mobile phone/smartphone.
Subject summary
Subject summary
While completing this course, you will cover the following essential areas:
- Assist with WHS
- Participate in sustainable work practices
- Communicate in the workplace
- Apply critical thinking
- Support personal wellbeing at work
- Design and produce business documents
- Design and produce spreadsheets
- Deliver and monitor services to customers
- Provide advice on products and services
- Assist with customer difficulties
- Process customer complaints
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