Accredited courses from leading Australian universities, TAFEs and colleges
Certificate III in Business (Customer Engagement)
BSB30120
About the Course
Career Outcome
Fees
About the Course
The BSB30120 Certificate III in Business (Customer Engagement) offered by Open Colleges is designed to equip individuals with the essential skills and knowledge required to excel in customer-focused roles within various business environments. This course covers key learning areas such as effective communication, customer service strategies, and the use of technology to enhance customer engagement. Participants will gain practical insights into managing customer relationships and understanding customer needs, which are vital for fostering loyalty and satisfaction in any organisation.
Throughout the course, learners will explore the principles of business operations, including how to work collaboratively in a team and contribute to a positive workplace culture. The curriculum is tailored to reflect current industry practices, ensuring that students are well-prepared to meet the demands of the evolving business landscape. By engaging with real-world scenarios and case studies, participants will develop a comprehensive understanding of customer engagement strategies that can be applied in their careers.
This qualification not only enhances professional skills but also opens pathways for further education and career advancement in the business sector. With a focus on practical application and industry relevance, the BSB30120 Certificate III in Business (Customer Engagement) is an ideal choice for those looking to make a significant impact in their professional journey. Enquire to learn more.
Please note: This is a fee-for-service course, it is not government funded
What you’ll need
What you’ll need
Entry requirements can differ depending on the course. Generally, you need to be at least 18 years old to enrol. If you are under 18, you will require permission from a parent or guardian. Students should also possess basic language, literacy, numeracy, and digital skills to read course materials comfortably, understand technical terms, and communicate effectively via email.
To learn more about the specific entry requirements for this course or if you need advice on whether this course is suitable for you please enquire now.
Please note: This course is not available to student visa holders.
Subject summary
Subject summary
While completing this course, you will cover the following essential areas:
BSBWHS311 – Assist with maintaining workplace safety
BSBSUS211 – Participate in sustainable work practices
BSBTWK301 – Use inclusive work practices
BSBXCM301 – Engage in workplace communication
BSBCRT311 – Apply critical thinking skills in a team environment
BSBPEF201 – Support personal wellbeing in the workplace
BSBPEF301 – Organise personal work priorities
BSBTEC301 – Design and produce business documents
BSBTEC302 – Design and produce spreadsheets
BSBOPS304 – Deliver and monitor a service to customers
SIRXPDK001 – Advise on products and services
SIRXCEG002 – Assist with customer difficulties
BSBOPS305 – Process customer complaints
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