Certificate III in Business (Customer Engagement)

If you are good at communication and handling people, and would like to commence a lucrative career in business and business administration, then this BSB30120 Certificate III in Business (Customer Engagement) qualification from Open Colleges could be a great option to get you started.

This comprehensive business administration course is designed to enable you to provide exceptional customer service through effective communication. It will teach you crucial skills such as how to prepare and design business documents and spreadsheets, how to engage in effective workplace communication, how to deliver and monitor a service to customers and how to process customer complaints, and by the end of the course you will become a star customer engagement professional. This course is delivered 100% online, allowing you to balance study with your lifestyle.

PLEASE NOTE - Open Colleges is a privately-run RTO, not government-run like a TAFE, so they cannot offer government funding. Please check eligibility requirements before beginning an enrolment with Open Colleges.

BSB30120 Open Colleges
Career FAQs
  • Awarded by

    Open Colleges (RTO: 90796)

  • Qualification

    Certificate III, VET

  • Study mode


  • Payment options

    Payment PlanUpfront payment

  • Duration

    12 months self-paced

  • Start date

    Enquire now for upcoming start dates

  • Course fee

    Price may vary

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.