In a nutshell
If you are currently an IT professional who uses the ITIL framework and are looking to boost your career by upgrading your knowledge in the field, then this ITIL 4 Foundation qualification from ALC Training could be just the course you’re looking for.
The ITIL 4 Foundation training represents a comprehensive guide that equips organisations to thrive in their digital transformation journey, emphasising the creation and delivery of value to their customers. This latest iteration of ITIL 4 is the culmination of extensive global research and development efforts within the IT and service management sectors, designed to assist organisations in addressing the escalating challenges of the contemporary digital landscape. It achieves this by seamlessly incorporating key principles from Agile, DevOps, and Design Thinking.
This intensive 2 day ITIL Foundation certification course, delivered either face-to-face or online via an instructor-lead virtual classroom, stands as the indispensable starting point for individuals embarking on their journey into ITIL. It is no longer a ‘nice-to-have’ but an unequivocal ‘must-have’ for any organisation, department, or individual earnestly committed to enhancing IT Service Management.
What you’ll need
While there are no formal requirements to attend this course, please note that the content is relevant to people who are involved in information and communication technology.
While completing the ITIL 4 Foundation qualification from ALC Training, you will cover the following areas:
- History of ITIL
- IT Service Management in the modern world
- About ITIL 4
- The structure and benefits of the ITIL 4 Framework
2. Key Concepts
- Value and value co-creation
- Organisations, service providers, service consumers, and other stakeholders
- Products and services
- Service relationships
- Value: outcomes, costs and risks
3. The Four Dimensions of Service Management
- Organisations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors
4. The ITIL Service Value System
- Opportunity, demand and value
- ITIL Guiding Principles
- Service Value Chain
- Continual Improvement
5. ITIL Management Practices
- 5.1 General Management Practices
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- 5.2 Service Management Practices
- Availability Management
- Capacity Performance Management
- Change Control
- Incident Management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Continuity Management
- Service Desk
- Service Level Management
- Service Request Management
- 5.3 Technical Management Practices
- Deployment Management
6 . Exam Preparation
- Exam techniques
- Sample Exams
Why ALC Training?
With offices in Sydney, Melbourne, Brisbane, Singapore and Kuala Lumpur, the courses are held regularly throughout Australia, New Zealand and South-East Asia.
ALC's reliability is evidenced by a strong record of success, having guided over 55,000 individuals across the region to exam triumph.
In terms of value, ALC Training prides itself on delivering high-quality training without the exorbitant price tag. They strive to offer competitive rates that provide remarkable value, regardless of whether you're an individual or part of a small, medium, or large organisation.
On March 17, 2023, ALC Training merged with the Tesserent Group, marking a significant first step in launching the Tesserent Academy initiative.
The Tesserent Academy is determined to become the leading cyber security education provider in the Asia-Pacific area. Leveraging ALC's extensive experience spanning nearly three decades in the domain of information and cyber security training, the Academy is poised to establish a dominant presence in the industry.
ALC's integration into Tesserent not only opens the door to a wealth of additional resources but also promises new opportunities for growth and innovation. The partnership aims to broaden the educational portfolio, develop new skill-focused programs, and introduce certifications specifically tailored to the needs of the region. While ALC will retain its branding, it will now operate as a specialised division within Tesserent Academy, with the ABN number 75 658 789 416.