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How to Become an Aged Care Service Manager in Australia: careers in Aged Care
Definition of an Aged Care Service Manager
An Aged Care Service Manager oversees care delivery in aged care facilities and community settings. They lead diverse teams, manage governance duties, and direct budgets and clinical programs. This is a senior role requiring both strategic thinking and a strong grasp of aged care policy.
Under the Aged Care Act 2024, service managers are classed as key personnel. They must pass suitability checks and show skill in quality governance. They direct all aspects of facility operations, from care planning to meeting the strengthened Aged Care Quality Standards.
Service managers engage with government bodies, funding agencies, and health and welfare providers. They speak for their organisation in negotiations, public hearings, and sector forums. Managers must control budget planning, report writing, and spending on staff, equipment, and services.
Most service manager roles require a Bachelor of Health Administration, Bachelor of Nursing, or a related degree. Some employers accept the Advanced Diploma of Community Sector Management (CHC62015) with proven management experience. The sector offers strong prospects, with Jobs and Skills Australia reporting very strong future demand.
About the author
Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.
