How to Become a Pharmacy Assistant in Australia: careers in Pharmacy

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Certificate III in Community Pharmacy (WA Only)

The SIR30116 Certificate III in Community Pharmacy, offered by Gateway Training Academy, is designed to equip learners with the essential skills required to thrive as pharmacy assistants. This course focuses on key areas such as customer service, knowledge of pharmacy products, and compliance with health regulations. Participants will learn to operate with a degree of independence under the supervision of a pharmacist, assisting in various dispensary activities while ensuring adherence to legal and health guidelines.

Throughout the course, students will engage in practical training that covers a range of competencies, including providing and promoting pharmacy services, assisting customers with prescriptions, and supporting the supply of pharmacy medicines. The program is structured to foster a comprehensive understanding of pharmacy practices, preparing graduates for roles in diverse settings such as retail and hospital pharmacies. With no specific academic prerequisites, this qualification is accessible to a wide audience, making it an excellent choice for those looking to enter the community pharmacy sector. Enquire to learn more.

This course is available to study either face to face or virtually. Face to face classes are held at Gateway Training Academy’s Perth or Osborne Park campuses in Western Australia.

Please Note: Government funding is available to eligible students under the Jobs & Skills WA Program. This course is NOT available to people on 500 or 600 visas.

Introduction to Community Pharmacy Skill Set (Perth Only)

The SIRSS00030 Introduction to Community Pharmacy Skill Set, offered by Gateway Training Academy, is designed to equip participants with essential skills for a successful career as pharmacy assistants. This course focuses on key areas such as customer engagement, work health and safety, and the effective support of pharmacy operations. It is tailored for both newcomers to the field and those already working as pharmacy assistants, providing practical, job-ready training that aligns with industry standards.

Throughout the course, participants will learn to assist with the supply of pharmacy medicines under the supervision of a pharmacist, complete pharmacy sales, and deliver exceptional customer service. The training ensures that learners are well-prepared to contribute confidently to the daily operations of a community pharmacy, enhancing their ability to meet customer needs and support the overall health and wellbeing of the community. Graduates will receive a Statement of Attainment, which forms part of the SIR30116 Certificate III in Community Pharmacy, allowing them to further develop their knowledge and skills in this vital sector. Enquire to learn more.

This course is available in class at Gateway Training Academy’s Perth CBD campus.

Please Note: This course is FEE FREE for students eligible for government funding under the Jobs & Skills WA Program. This course is NOT available to people on 500 or 600 visas.

Definition of a Pharmacy Assistant

The role of a Pharmacy Assistant is both dynamic and rewarding, offering individuals the opportunity to play a vital part in the healthcare system. Pharmacy Assistants work closely with pharmacists to ensure that patients receive the medications and advice they need. They are often the first point of contact for customers in a pharmacy, providing essential support in a fast-paced environment. This career is ideal for those who enjoy helping others and are interested in the healthcare field, as it combines customer service with a focus on health and wellness.

In their daily responsibilities, Pharmacy Assistants engage in a variety of tasks that contribute to the smooth operation of the pharmacy. They accept and process prescriptions, assist customers in selecting over-the-counter medications, and provide guidance on the proper use and storage of medicines. Additionally, they handle transactions, manage inventory, and ensure that the pharmacy is well-stocked and organised. This role requires strong communication skills, attention to detail, and a commitment to customer service, making it a fulfilling career for those who thrive in interactive settings.

Pharmacy Assistants also play a crucial role in promoting health and wellness within their communities. They often participate in health campaigns and provide information on various health products, helping customers make informed choices. This aspect of the job not only enhances the customer experience but also fosters a sense of community engagement. As they gain experience, Pharmacy Assistants may have opportunities to specialise in areas such as dispensary operations or health promotion, further enriching their career path.

Overall, a career as a Pharmacy Assistant is an excellent choice for individuals seeking a meaningful role in healthcare. With a blend of customer interaction, health education, and operational support, this position offers a unique opportunity to make a positive impact on people’s lives while developing valuable skills in the process. As the demand for healthcare services continues to grow, Pharmacy Assistants will remain an essential part of the healthcare landscape, ensuring that patients receive the best possible care.

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What Will I Do

What Skills Do I Need

Career Snapshot

Resources

What does a Pharmacy Assistant do?

Pharmacy Assistants play a vital role in the healthcare sector, providing essential support in retail pharmacies. They are responsible for assisting customers with their pharmaceutical needs, managing inventory, and ensuring the smooth operation of the pharmacy. This position requires a blend of customer service skills and knowledge of medications, making it an integral part of the healthcare team.

Accepting prescriptions – Pharmacy Assistants accept prescriptions from customers for filling by Retail Pharmacists.
Customer advice – They determine customer requirements and advise on the selection, price, and usage of non-prescription medicines.
Medicine application – Pharmacy Assistants provide guidance on the correct application and storage of medicines.
Sales of goods – They sell non-prescription drugs, first aid supplies, toiletries, and cosmetics.
Payment processing – Accepting payment for goods and services through various payment methods and preparing sales invoices is part of their duties.
Promoting products – They actively promote goods and services available for sale in the pharmacy.
Stock management – Assisting with the ongoing management of stock, including participating in stocktakes and maintaining product inventories.
Product display – Pharmacy Assistants are responsible for stacking and displaying goods for sale, as well as wrapping and packing sold items.

What skills do I need to be a Pharmacy Assistant?

A career as a Pharmacy Assistant requires a diverse set of skills that blend customer service, attention to detail, and a foundational understanding of pharmaceuticals. Effective communication is paramount, as Pharmacy Assistants must interact with customers to understand their needs, provide advice on non-prescription medications, and explain the proper use and storage of various products. Additionally, they must be adept at handling transactions, managing inventory, and ensuring that the pharmacy remains well-stocked and organised.

Moreover, a strong sense of responsibility and ethical conduct is essential in this role, as Pharmacy Assistants often deal with sensitive health information and must adhere to strict regulations. Basic mathematical skills are also important for processing payments and managing stock levels accurately. Overall, a successful Pharmacy Assistant combines interpersonal skills with a commitment to customer care and a keen eye for detail, making them a vital part of the healthcare team.

Skills/attributes

Strong communication skills
Attention to detail
Customer service orientation
Basic mathematical skills
Ability to work in a team
Knowledge of pharmaceutical products
Organisational skills
Problem-solving abilities
Time management skills
Ability to handle confidential information
Basic computer skills
Flexibility and adaptability
Understanding of health and safety regulations
Empathy and compassion towards customers

Does this sound like you?

Career Snapshot for a Pharmacy Assistant

The role of a Pharmacy Assistant is integral to the retail pharmacy sector, providing essential support in the sale of pharmaceutical goods and customer service. This career is particularly appealing to those who enjoy working in a dynamic environment and assisting customers with their health and wellness needs.

Average Age: 28 years
Gender Distribution: 88% female
Hours Worked: Average of 39 hours per week
Median Weekly Earnings: $932
Unemployment Rate: Relatively low, with a steady demand for roles
Employment Numbers: Approximately 37,200 individuals employed in this role
Projected Growth: An annual increase of around 500 positions expected

Pharmacy Assistants primarily work in the retail trade sector, contributing to the efficient operation of pharmacies across Australia. The role is characterised by a high proportion of part-time positions, making it an attractive option for those seeking flexible work arrangements.

As the healthcare landscape continues to evolve, the demand for Pharmacy Assistants is projected to grow, reflecting the increasing importance of accessible healthcare services in the community.

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