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Certificate III in Business (Customer Engagement)

BSB30120

Location

Online

Study Mode

Online

Awarded by

Foundation Education (RTO: 22557)

Qualification

Certificate III

Course Fee

Price may vary

Duration

Up to 12 months part-time

Start Date

Enquire now for upcoming start dates

Payment Options

Payment plan, Upfront payment

About the Course

Career Outcome

Fees

About the Course

The BSB30120 Certificate III in Business (Customer Engagement) offered by Foundation Education is designed to equip individuals with the essential skills and knowledge required to excel in customer-focused roles within various business environments. This course covers key learning areas such as effective communication, customer service strategies, and the use of technology to enhance customer engagement. Participants will gain practical insights into managing customer relationships and understanding customer needs, which are crucial for driving business success.

Throughout the course, learners will explore the principles of customer engagement, including how to create positive customer experiences and resolve issues effectively. The curriculum also emphasises the importance of teamwork and collaboration in a business setting, preparing students to work efficiently in diverse teams. By the end of the program, participants will be well-prepared to contribute meaningfully to their organisations and advance their careers in customer service and business operations.

This qualification not only provides foundational knowledge but also encourages a proactive approach to customer engagement, making it a valuable asset for anyone looking to enhance their professional capabilities in the business sector. Enquire to learn more.

What you’ll need

There are no entry requirements for this course.

Subject summary

In this business qualification, the subjects you may study include:

BSBCRT311 — Apply critical thinking skills in a team environment
BSBPEF201 — Support personal wellbeing in the workplace
BSBSUS211 — Participate in sustainable work practices
BSBTWK301 — Use inclusive work practices
BSBWHS311 — Assist with maintaining workplace safety
BSBXCM301 — Engage in workplace communication
BSBWRT311 — Write simple documents
BSBTEC303 — Create electronic presentations
BSBPMG430 — Undertake project work
BSBOPS304 — Deliver and monitor a service to customers
SIRXCEG005 — Maintain business to business relationships
BSBOPS305 — Process customer complaints
SIRXMKT001 — Support marketing and promotional activities

Why Foundation Education?

Foundation Education is dedicated to providing students with access to quality vocational education, complemented by its sister brand, the Australian Institute of Personal Trainers (AIPT). With a robust network of industry partners across Australia, Foundation Education ensures that students are well-prepared for the workforce.

Courses at Foundation Education are designed by industry experts, equipping students with the knowledge and experience needed to graduate with job-ready skills. The flexible online study options allow learners to progress at their own pace, making it easier to balance education with personal and professional commitments. Offering a diverse range of Certificate and Diploma-level courses in fields such as Early Childhood Education and Care, Allied Health, and Dental Assisting, Foundation Education caters to various career aspirations.

The Foundation Education difference includes:

Flexible Online Study: Complete theoretical components at your own pace.
Industry Relevant Courses: Developed in consultation with industry experts to ensure comprehensive skills and knowledge.
Dedicated Student Support: Experienced Technical Advisors and Support Officers assist students from enrolment to graduation.
Nationally Recognised Training: All courses are accredited and meet established industry needs.

As a Registered Training Organisation (RTO Number – 22557), Foundation Education is committed to fostering professional growth and lifelong learning opportunities for all students.

Certificate III in Business (Customer Engagement)

About the Course

What you’ll need

What you’ll need

Subject summary

Subject summary

Why Foundation Education?

Why Foundation Education?

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