Certificate III in Business (Customer Engagement)

You're a strong communicator who likes solving problems. Turn your skills into a rewarding new career in business with this online BSB30120 Certificate III in Business (Customer Engagement) qualification from Foundation Education. 

Designed for students with no prior professional or academic experience, this nationally recognised qualification provides a pathway to a professional career in business. In this course, you'll build the skills, knowledge and experience required to seek work as as a customer service professional — helping solve problems and keeping customers happy. 

You'll learn how to deliver great customer service; how to evaluate and improve your own performance; how to manage complaints; how to market your organisation's skills; and how to develop strong business relationships.

Delivered entirely online, this course is flexible to suit your lifestyle. With project-based assessments, you'll graduate with the skills and real-world experience required to seek work in the exciting and dynamic field of customer service. If you're looking for a career where your skills can make a difference in people's lives, this course provides a pathway to meaningful work in business customer service.

Please note: This is a fee-for-service program.


BSB30120 Foundation Education
Career FAQs
  • Awarded by

    Foundation Education (RTO: 22557)

  • Qualification

    Certificate III, VET

  • Study mode


  • Payment options

    Payment PlanUpfront payment

  • Duration

    Up to 12 months part-time

  • Start date

    Enquire now for upcoming start dates

  • Course fee

    Price may vary

This course meets the Nationally Recognised Training standards. It is listed on the Australian government’s National Register for Vocational Education and Training (VET). Studying this course leads to a qualification that’s recognised throughout Australia, and lets employers know that you have the right skills for the job.