Accredited courses from leading Australian universities, TAFEs and colleges
Certificate III in Retail
SIR30216
About the Course
Career Outcome
Fees
About the Course
The SIR30216 Certificate III in Retail offered by Open Colleges is designed to equip individuals with the essential skills and knowledge required to thrive in the dynamic retail environment. Additionally, Open Colleges’ Guaranteed Work Placement initiative makes finding required work placement easy.
This course covers a range of key learning areas, including customer service excellence, sales techniques, and effective communication strategies. Participants will gain insights into retail operations, inventory management, and the importance of teamwork, all of which are crucial for success in the retail sector.
Through a blend of theoretical knowledge and practical application, learners will develop the confidence to engage with customers, handle transactions, and contribute to a positive shopping experience. The course also emphasises the significance of understanding consumer behaviour and adapting to the ever-evolving retail landscape. With a focus on real-world scenarios, students will be well-prepared to meet the challenges of the retail industry.
Enquire to learn more about how the SIR30216 Certificate III in Retail can enhance career prospects and provide a solid foundation for those looking to advance in the retail field.
120 hours of work placement is required to complete this course – made easy with Open Colleges’ Guaranteed Work Placement initiative. In partnership with leading provider SkilTrak, Open Colleges organises your work placement for you while you focus on study, ensuring students gain real-world experience in their dream career – close to home.
Please note: This is a fee-for-service course, it is not government funded.
What you’ll need
What you’ll need
There are mandatory entry requirements for enrolling in this course.
It is recommended that students:
- Are 18 years old (note students under 18 will need permission from a parent or guardian to enrol)
- Have access to a modern computer with video / audio playback capabilities and high-speed internet
- Have access to Microsoft Office or equivalent
- Have basic computing skills, including ability to make a short video
- Have access to a digital video recording device to save and upload video/image files to OpenSpace, e.g., mobile phone/smartphone.
Subject summary
Subject summary
While completing this course, you will cover the following essential areas:
- Build customer relationships and loyalty
- Engage the customer
- Sell to the retail customer
- Assist with customer difficulties
- Organise and maintain the store environment
- Work with diverse people
- Work effectively in a team
- Work effectively in a service environment
- Advise on products and services
- Purchase goods and services
- Identify and respond to security risks
- Contribute to workplace health and safety
- Maintain personal health and wellbeing
120 hours of work placement is also required – made easy with Open Colleges’ Guaranteed Work Placement initiative. In partnership with leading provider SkilTrak, Open Colleges organises your work placement for you while you focus on study, ensuring students gain real-world experience in their dream career – close to home.
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