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career-vectorCareer overview: what it takes to become a Clerical Worker in Australia

How to Become a Clerical Worker in Australia: careers in Administration

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BSB40120
course-code

Certificate IV in Business (Administration)

The BSB40120 Certificate IV in Business (Administration) offered by Open Colleges is designed to equip individuals with the essential skills and knowledge required to thrive in administrative roles across various industries. This course covers a range of key learning areas, including effective communication, project management, and the use of technology in business environments. Participants will gain practical insights into managing office operations, supporting teams, and enhancing workplace productivity, making them valuable assets to any organisation.

Throughout the course, learners will engage with contemporary business practices and develop competencies in areas such as financial administration, customer service, and workplace health and safety. The curriculum is tailored to foster critical thinking and problem-solving abilities, ensuring that graduates are well-prepared to navigate the complexities of modern business settings. With a focus on real-world applications, this qualification not only enhances professional capabilities but also opens doors to further career advancement.

Enquire to learn more about how the BSB40120 Certificate IV in Business (Administration) can help individuals elevate their career prospects and achieve their professional goals.

Please note: This is a fee-for-service course, it is not government funded.

Online
Varies
locationOnline
Self-paced, max 18 months
Career Outcomes
Accounts Administrator
Administration Supervisor
Administrative Assistant

Definition of a Clerical Worker

A career as a Clerical Worker offers a dynamic and essential role within various organisations, serving as the backbone of administrative operations. These professionals are responsible for a wide range of tasks that ensure the smooth functioning of offices and departments. From managing correspondence to maintaining records, Clerical Workers play a pivotal role in supporting their teams and contributing to overall productivity.

The responsibilities of a Clerical Worker are diverse and engaging. They often handle tasks such as data entry, filing documents, and managing schedules, which require a keen eye for detail and strong organisational skills. Additionally, Clerical Workers may assist in preparing reports, processing invoices, and coordinating meetings, all of which are crucial for effective communication and workflow within an organisation. Their ability to multitask and prioritise responsibilities makes them invaluable assets in any workplace.

In this role, Clerical Workers frequently interact with colleagues and clients, fostering a collaborative environment. Their strong communication skills enable them to convey information clearly and efficiently, whether through written correspondence or face-to-face interactions. This aspect of the job not only enhances their professional development but also allows them to build meaningful relationships within their workplace.

Overall, a career as a Clerical Worker is both rewarding and fulfilling. It provides opportunities for growth and advancement, as individuals can develop their skills and take on more complex responsibilities over time. With a solid foundation in administrative tasks, Clerical Workers are well-positioned to explore various career paths within the business sector, making it an excellent choice for those seeking a stable and engaging profession.

On this Page

What Will I Do

What Skills Do I Need

Career Snapshot

Resources

What does a Clerical Worker do?

Clerical workers play a vital role in the smooth operation of various organisations, providing essential administrative support that ensures efficiency and productivity. Their responsibilities often encompass a range of tasks that require attention to detail, strong organisational skills, and effective communication. As they navigate daily operations, clerical workers contribute significantly to the overall success of their teams and organisations.

  • Data Entry – Accurately inputting and updating information in databases and spreadsheets.
  • Filing and Organising – Maintaining physical and digital filing systems to ensure easy access to documents.
  • Answering Phones – Responding to calls, directing inquiries, and providing information to clients and colleagues.
  • Scheduling Appointments – Coordinating meetings and managing calendars for team members.
  • Preparing Correspondence – Drafting and sending emails, letters, and memos as required.
  • Assisting with Reports – Compiling data and preparing reports for management review.
  • Inventory Management – Keeping track of office supplies and placing orders when necessary.
  • Customer Service – Addressing client queries and providing support to enhance customer satisfaction.
  • Office Maintenance – Ensuring the office environment is tidy and well-organised.
  • Collaboration – Working with other departments to facilitate communication and project completion.

What skills do I need to be a Clerical Worker?

A career as a clerical worker requires a diverse set of skills that are essential for maintaining efficient office operations. Strong organisational abilities are paramount, as clerical workers often manage schedules, files, and communications. Proficiency in computer applications, particularly word processing and spreadsheet software, is also crucial, enabling them to perform tasks such as data entry and report generation with accuracy. Additionally, effective communication skills, both written and verbal, are necessary for liaising with colleagues and clients, ensuring that information is conveyed clearly and professionally.

Attention to detail is another vital skill for clerical workers, as they are responsible for maintaining accurate records and handling sensitive information. Time management skills are equally important, allowing them to prioritise tasks and meet deadlines in a fast-paced environment. Furthermore, a proactive attitude towards problem-solving can greatly enhance their effectiveness in addressing challenges that arise in daily operations. By cultivating these skills, individuals can position themselves for success in the clerical field, contributing to the overall productivity and efficiency of their workplace.

Skills/attributes

  • Strong organisational skills
  • Attention to detail
  • Effective communication skills
  • Proficiency in computer applications and software
  • Ability to manage time efficiently
  • Basic understanding of office procedures
  • Problem-solving skills
  • Ability to work independently and as part of a team
  • Customer service orientation
  • Adaptability to changing tasks and priorities
  • Data entry and management skills
  • Confidentiality and integrity

Does this sound like you?

Career Snapshot for a Clerical Worker

Clerical and Administrative Workers play a vital role in various sectors, providing essential support to ensure smooth operations. This category encompasses a range of positions, including Coding Clerks, Examination Supervisors, Train Planners, and Travel Clerks.

  • Average Age: Typically around 40 years old.
  • Gender Distribution: Predominantly female, with approximately 70% of the workforce being women.
  • Hours per Week: Generally, full-time workers average about 38 hours per week.
  • Average Pay: Salaries range from $60,000 to $75,000 annually, depending on experience and location.
  • Unemployment Rate: The unemployment rate for this sector is relatively low, around 4.5%.
  • Employment Numbers: Approximately 200,000 individuals are employed in clerical and administrative roles across Australia.
  • Projected Growth: The sector is expected to grow by 5% over the next five years, driven by increasing demand for administrative support in various industries.

This information highlights the importance of clerical and administrative roles in the workforce, showcasing both the opportunities available and the stability of this career path.

StudySelect makes every effort to ensure the information we provide is correct at the time of publication. We welcome your input to help keep our career profiles as accurate and up to date as possible. All queries and feedback will be taken into consideration as we conduct periodic reviews of our content. Add your voice to the conversation!