Accredited courses from leading Australian universities, TAFEs and colleges
Qualification Level
Accredited courses from leading Australian universities, TAFEs and colleges
A Customer Support Officer (ANZSCO 313112) gives ICT help and fixes tech problems for users and teams. They act as the link between IT systems and the people who use them. The role needs tech skill and clear speech.
They handle calls, emails, and chats. They set up software, fix network issues, and help users with daily tech tasks. Many work in call centres or IT help desks. Key sectors include finance, business services, and government.
The role suits people with an IT or business background. Firms look for people who have worked in IT and have good tech skills. Joining the ACS helps with career growth and standing in the field.
Around 46,200 people work in this role in Australia (Jobs and Skills Australia, 2025). Future demand is rated Strong. Growth in digital services keeps demand high across all sectors.
Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.
