Community Support Workers implement and administer social aid programs and community services in a variety of settings; assisting struggling people such as the unemployed and those with substance abuse problems, homeless persons, pregnant teenagers and children with special needs. They are employed by government and social service agencies, group homes, correctional facilities, and other organisations, with the aim to encourage their clients’ independence and enable them to function successfully within a community.
A Community Support Worker interviews clients to determine their requirements and investigates their eligibility for benefits and social services. Once they have devised a care plan, the Community Support Worker arranges or carries out a number of tasks to assist the client in dealing with their personal and social issues. These duties might include facilitating life skills workshops, rehabilitation programs and local group activities; or home care services like driving to appointments, arranging shopping, assisting with medications, preparing meals and other domestic upkeep.
Working with groups or individuals of all ages, Community Support Workers provide care and monitor their clients’ progress, checking in regularly to assess the success of outreach programs and services and, where appropriate, referring clients to specialist and other social services.