ITIL® 4 Drive Stakeholder
- Location
- Online
- Study Mode
- Online
- Awarded by
- Learning People
- Qualification
- Short Courses
- Course Fee
- Price may vary
- Duration
- 20 guided learning hours
- Start Date
- Start Anytime
- Payment Options
- Payment plan, Upfront payment
About the Course
The ITIL® 4 Drive Stakeholder course, offered by Learning People, is designed to enhance customer and user experiences within the framework of IT service management. This course provides participants with the knowledge and skills necessary to optimise customer journeys and expectations, ultimately leading to improved service delivery and customer satisfaction. Over a guided study period of 20 hours, learners will engage with key concepts such as designing customer journeys, onboarding practices, and transforming service-level agreements into experience-level agreements. This course is essential for IT professionals seeking to deepen their understanding of IT’s role in business strategy and to achieve the ITIL DSV certification. As part of the ITIL® 4 framework, the Drive Stakeholder course is one of four required modules for attaining the Managing Professional designation. Participants will benefit from a comprehensive assessment that includes a 90-minute exam, ensuring they are well-prepared to apply their knowledge in real-world scenarios. With a focus on current best practices and industry standards, this course equips individuals to drive business value and expand their career prospects in the ever-evolving landscape of IT service management. Enquire to learn more.
What can I do after?
Upon successful completion of this course you will be awarded a ITIL®4 Drive Stakeholder Value (DSV) digital certification from Learning People. This course equips students with the essential skills to enhance customer and user experiences through the ITIL® 4 Drive Stakeholder Value certification. By mastering the principles of service management, students can significantly improve service delivery and customer satisfaction, which are critical in today’s competitive job market. This certification not only validates their expertise but also positions them for advanced roles in IT service management. Furthermore, the ITIL® DSV certification is a stepping stone towards achieving the Managing Professional (MP) designation, opening doors to higher-level career opportunities and professional growth. With tailored career support and access to a network of industry professionals, students can confidently navigate their career paths and increase their earning potential in the IT sector.
What are the fees?
Please enquire for further details.
Frequently Asked Questions
What you’ll need
To be eligible to study this course, applicants must hold a ITIL® v4 Foundation certification.
Subject summary
In this ITIL® 4 Drive Stakeholder course, the subjects you may study include: Customer journey Designing the customer journey Engage – Part one and Part two Offer – Part one and Part two Agree Onboarding practices Co-create – Part one and Part two Realise Realise – Practices
Why Learning People?
Learning People is an international training provider operating across Australia, New Zealand, and the UK specialising in flexible, career-focused online courses in tech, cyber security, IT, data, cloud, software development, and project management. They offer industry-recognised certifications, award-winning StudentCare TM , and expert career advice services designed to help people upskill, change careers, and progress into in-demand roles. Having already supported over 50,000 students worldwide, Learning People emphasises practical training that teaches the skills employers are actually looking for, leading to strong student outcomes and high employment rates. They offer premium support to learners from enrolment through to job readiness, employment, and long-term career growth.
