ITIL® v4 Foundation
- Location
- Online
- Study Mode
- Online
- Awarded by
- Learning People
- Qualification
- Short Courses
- Course Fee
- Price may vary
- Duration
- 12 guided learning hours
- Start Date
- Start Anytime
- Payment Options
- Payment plan, Upfront payment
About the Course
The ITIL® v4 Foundation course, offered by Learning People, is designed for individuals keen to enhance their understanding of IT service management within a business context. This entry-level course introduces participants to the ITIL® framework, equipping them with essential skills to optimise IT processes and improve service delivery. By exploring key concepts such as the service value system, continual improvement, and various ITIL® practices, learners will gain a comprehensive foundation that is globally recognised and valued in the IT industry. Throughout the course, participants will engage with a variety of learning materials, including eBooks and video lessons, and will have access to expert support and mentoring. The course culminates in a 60-minute online exam, allowing learners to demonstrate their understanding and earn a digital certification upon successful completion. This certification not only validates their knowledge but also positions them favourably for career advancement in roles such as IT Project Coordinator, Service Desk Manager, and IT Operations Manager. Enquire to learn more.
What can I do after?
Upon successful completion of this course you will be awarded a ITIL® v4 Foundation digital certification from Learning People. The ITIL® v4 Foundation course equips students with essential skills in IT service management, providing a solid foundation for those looking to advance their careers in the IT sector. By understanding the ITIL® framework, students will be able to enhance service delivery, improve customer satisfaction, and optimise resource utilisation, making them valuable assets to any organisation. Additionally, this globally recognised certification opens doors to various job opportunities, including roles such as IT Project Coordinator, Service Desk Manager, and IT Operations Manager. With the support of Learning People’s tailored career services, students can confidently navigate the job market and pursue their professional goals.
What are the fees?
Please enquire for further details.
Frequently Asked Questions
What you’ll need
There are no formal prerequisites for this course.
Subject summary
In this ITIL® v4 Foundation course, the subjects you may study include: Introduction and overview Service value system Introduction to practices Continual improvement Change control Incident management Service request management Service desk Service level management Purpose of 11 practices and some definitions Introduction to seven key practices in detail Four dimensions of service management Key concepts of service management
Why Learning People?
Learning People is an international training provider operating across Australia, New Zealand, and the UK specialising in flexible, career-focused online courses in tech, cyber security, IT, data, cloud, software development, and project management. They offer industry-recognised certifications, award-winning StudentCare TM , and expert career advice services designed to help people upskill, change careers, and progress into in-demand roles. Having already supported over 50,000 students worldwide, Learning People emphasises practical training that teaches the skills employers are actually looking for, leading to strong student outcomes and high employment rates. They offer premium support to learners from enrolment through to job readiness, employment, and long-term career growth.
