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How to Become an ICT Support Technician in Australia: careers in IT
Definition of an ICT Support Technician
An ICT Support Technician gives tech support for computer systems and web tools across all kinds of workplaces. The role involves finding faults, setting up systems, and helping users get back to work.
Technicians check what hardware and software users need and then set it all up. They keep systems running at their best. They may also set up networks, keep websites up to date, and fix devices like printers and modems.
Most ICT Support Technicians work full-time. In fact, 89% hold full-time jobs (Jobs and Skills Australia, 2025). Industries include finance, health, education, and government. The median age is 36, with both new graduates and skilled workers in the field.
The field is growing, with around 2,300 new jobs added each year. Strong demand makes it a good choice for those who want job security. Clear paths lead to roles in network engineering, cyber security, and IT management.
About the author
Laura Atkinson is an Account Management and SEM specialist at Course Finder Group with six years' experience in the Australian education sector. She works day to day with universities, TAFEs and independent training providers, which gives her a close view of how courses map to real career outcomes. She writes practical guidance on career pathways, choosing the right qualification and what to expect when moving into a new field.
